FAQ

Frequently Asked Questions

Dr Marks HyGenie

Both HyGenie devices are made from recyclable plastic materials, they are super tough, durable and protect a dental appliance from breakage if dropped when properly locked inside the device. We think they are pretty much indestructible. ‘Reduce, Reuse, Recycle’ is our position on packaging, so HyGenie devices are packaged in a reusable pack for travelling and all our paper packaging is sourced from sustainable forestry suppliers, also recyclable.

Since devices are personal care products, we do not allow returns once they are opened and used. If you have a concern about any product purchased from Dr Mark’s please email us on: sales@jplconcepts.com and we’ll see how we can help you best.

Please email sales@jplconcepts.com within 7 days of receipt to advise us you wish to return the products purchased. Be sure to include the reason why you wish return the products in your email as we may be able to help you with additional user advice or alternate products in the range that better satisfy you. In the case that we cannot meet your requirements, we will acknowledge receipt of your refund request by reply email, after which you have 7 days to return the product(s) back to us.

Please note:

  • Products must be unused and in original packaging.
  • We will include return instructions in our reply email.
  • We always recommend you use a trackable postage method and keep these details safe until you see the refund on your Credit Card or PayPal account.

Once the goods are received to the warehouse we will issue your refund immediately and confirm the refund by reply email. Then allow 7-10 business days for the refund to appear on your Credit Card or PayPal statement.

Yes, we do not cover the cost of return postage as will be confirmed in the refund confirmation email you receive. It is your responsibility to return the product(s) to us, in good condition, if you decide not to keep it.

Local delivery takes 3-5 working days. We will keep you updated with progress emails and our couriers will keep you updated with text messages as your order makes its way to you.

Yes we do.

Not just yet. For the time being you can buy direct from us and we’ll send them to you. We do have our products being sold at a number of dental clinics.

Dr Mark’s HyGenie is designed to clean, protect and store all types of removable dental appliances. As with any tool, there are exceptions. For example, if your dental appliance doesn’t fit into the device because the arch is too wide or your appliance is too tall so the device won’t close.

We’ve designed the device brushes to last up to 6 months with regular (and recommended) daily use. For continued great cleaning results, we recommend brushes are replaced no later than 6 months. Check out how easy it is to replace your brushes here.

DentaFresh does not contain any harmful allergens, parabens or bleach, but is NOT designed for internal use. It is a custom formulated, concentrated cleaning solution, designed to disturb bio-films and wash away stubborn food particles and nasties from your dental appliance. Always read the label and follow the user instructions.

Absolutely not!

Our devices are designed to be self-cleaning and self-drying, just like your toothbrush. Follow the user instructions and your HyGenie device will stay fresh and clean. Intermittently you may want to clean the brushes, which is super easy to do. You will find brush cleaning instructions on the ‘Care & Tips’ page of your HyGenie device user guide.

We love this question; it always makes us smile. Yes, you can, the dishwasher won’t hurt any part of your HyGenie device. If you follow the user instructions you most likely won’t need to dishwasher your device, but if you want to – go for it!

That's exactly what it is designed for. If you are travelling the pack will keep your damp device safe and the rest of your luggage or kit bag contents dry.

We do have a restoration protocol for badly stained or old plaque built up on appliances. It does take time but will really help to bring an old or badly cared for appliance back to life. Contact us on sales@jplconcepts.com for more information on that.

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